On Monday 2 October 2017 04:00, Monarch confirmed that the following companies ceased trading and entered administration:
- Monarch Airlines Ltd
- Monarch Holidays Ltd (ATOL Number 2275)
- First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
- Avro Ltd (ATOL Number 1939)
- Somewhere2stay Ltd
As a result, all future holidays and flights provided by these companies were cancelled and will no longer operate.
When Monarch ceased trading, the UK Government asked the CAA to coordinate flights back to the UK for those Monarch customers overseas at the time and due to fly back on or before 15 October 2017. This was an extensive UK Government operation involving many government departments and agencies, including the DfT, the Foreign and Commonwealth Office, HMRC and DWP.
ATOL protected customers
Customers with ATOL protection are being contacted by the CAA to expedite claims for refunds on holidays, travel and out-of-pocket expenses. Advice has also been provided for those without ATOL protection. More information for ATOL protected passengers can be found in our claims and refunds section.
You can read our final press release about the operation on the CAA web site.
Flying programme analysis
A two week flying programme – running from 2 October 2017 to 15 October 2017 – was organised by the CAA to fly Monarch’s customers back to the UK. The new flights were provided at no extra financial cost to passengers.
|Passengers back in the UK||83,875|
|Number of calls to the call centre||52,460|
|Unique visitors to monarch.caa.co.uk||1,214,479 *|
|Page views on monarch.caa.co.uk||8,057,788 *|
* to close of Saturday 14 October
- Flights were arranged as close as possible to customers original return dates and times and 98% of passengers returned on the same day as their original departure.
- For operational reasons the CAA sometimes combined two or more Monarch flights, operating on the same day, on to one aircraft.
- Some passengers had to fly back to a different UK airport, but onward travel to their original airport was provided.