Am I ATOL protected?
If your flight or holiday is ATOL protected, you should have received an ATOL Certificate either by e-mail or post as soon as you made any payment towards the booking.
When you book an ATOL protected holiday or flight, the travel company is required by law to provide you with an ATOL Certificate. This will set out details of your ATOL protection. Examples of ATOL Certificates are shown below.
We advise you to check your booking documents to check whether you received one.
Who is protecting your trip?
If you received an ATOL Certificate, you should check the section: “Who is protecting your trip?”
If the company stated on your ATOL certificate is not part of the Monarch group as listed here you should contact that company directly to seek advice on your booking.
Examples of ATOL Certificates
I bought my travel outside the UK, am I ATOL protected?
I booked a Monarch flight as my return journey, alongside another flight provided by another airline. Am I protected?
If you are due to return to the UK on or before 15 October 2017, and were overseas at the time of Monarch’s administration (0400 on Monday 2 October), we will be arranging a new flight for you. If you are due to travel on or after 16 October 2017, you will need to book your own flight back to the UK.
If you booked your flights through another travel company, please contact them for advice or speak to your insurer or card issuer. If you need to book a new flight, please see the information on alternative airlines that are available.
The following advice is issued for customers who had a one way flight booked with Monarch to return to the UK, but left the UK on another airline after Monarch went into administration. If you chose to travel out from the UK after the administration was announced at 0400 on Monday 2 October, and your return flight to the UK is with Monarch, you should make alternative arrangements. If you are ATOL protected, you should speak to your travel company who will be able to offer further assistance.
I booked a hotel only with Monarch, am I ATOL protected?
ATOL protection only applies to hotels when booked as part of a package holiday or if it was bought at the same time or within a day of a flight as part of a Flight-Plus arrangement. Consequently, if you bought a hotel only, this will not be ATOL protected. You should contact your card issuer, or travel insurer for advice on whether you can claim a refund.
Flights booked on or before 14 December 2016 directly with First Aviation Ltd trading as Monarch Airlines
Flights booked directly with Monarch Airlines from 15 December 2016 onward
Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. Like all air travel groups that include both an airline and non-airline companies, Monarch was able to decide for itself whether or not to make their seat only sales ATOL protected.
Instead, you are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.
You may be asked to provide a letter from us confirming that you are not entitled to a refund from the ATOL scheme before your provider will look at your claim. You can download this letter which will provide them with all the information they need.