If you were on an ATOL protected package with Monarch holidays and you were asked to pay again for your accommodation, you can make a claim to us for this payment. You will need itemised receipts to make a claim.
If you are ATOL protected and your new flight departed more than four hours after your original flight, we will consider reasonable expenses incurred while you waited for your new flight subject to the limits set out in the table below. You will need itemised receipts to make a claim.
If you are ATOL protected and your new flight departed the following day, you can make a claim to us for reasonably priced accommodation (comparable to your original holiday accommodation). You will need itemised receipts to make a claim.
If you were not travelling on an ATOL protected booking, please see our specific advice.
Claim forms for reasonable expenses will be sent to ATOL protected customers who booked directly with Monarch Holidays. The forms will be sent using the contact details provided at the time you made your booking. Please do not submit a claim until you receive this email that contains instructions on how to make your claim. The claim form you receive from us is the only way to make a valid claim.
Please note that if you booked your flight or holiday through a travel agent, they will receive the claim form on your behalf and will contact you to collate the required information to make a claim.
|Length of delay after original Monarch flight||Food & Drink (limit per passenger)||Phone charges (limit per booking)||Car Parking (limit per booking)|
|4 to 8 hours||£15.00||£5.00||£20.00|
|8 to 12 hours||£30.00||£5.00||£20.00|
|More than 12 hours||£45.00 per day||£5.00||£20.00 per day|
|In order to make a claim, you will be required to provide receipts for your expenditure as well as your ATOL Certificate for the booking.|