If you have already submitted a claim for out of pocket expenses and require an update, please e-mail caaclaims@cegagroup.com, with your claim number.

If you were on an ATOL protected package with Monarch holidays and you were asked to pay again for your accommodation, you can make a claim to us for this payment. You will need itemised receipts to make a claim. 

If you are ATOL protected and your new flight departed more than four hours after your original flight, we will consider reasonable expenses incurred while you waited for your new flight subject to the limits set out in the table below. You will need itemised receipts to make a claim. 

If you are ATOL protected and your new flight departed the following day, you can make a claim to us for reasonably priced accommodation (comparable to your original holiday accommodation). You will need itemised receipts to make a claim. 

If you were not travelling on an ATOL protected booking, please see our specific advice.

Claim forms have been sent directly to customers who held ATOL protected bookings with Monarch Airlines or Monarch Holidays. If you have not received one, please e-mail the lead name of the booking, the booking reference and a copy of your ATOL Certificate to claims@caa.co.uk.

Please note that if you booked your flight or holiday through a travel agent, they will receive the claim form on your behalf and will contact you to collate the required information to make a claim.

Length of delay after original Monarch flight Food & Drink (limit per passenger) Phone charges (limit per booking) Car Parking (limit per booking)
4 to 8 hours £15.00 £5.00 £20.00
8 to 12 hours £30.00 £5.00 £20.00
More than 12 hours £45.00 per day £5.00 £20.00 per day
In order to make a claim, you will be required to provide receipts for your expenditure as well as your ATOL Certificate for the booking.